At the UP.Summit, UP.Labs, a first-of-its-kind venture lab working with global corporate partners to unlock the future of transportation and mobility, and Porsche AG launched Sensigo, the second of six startups, to anticipate and streamline automotive repairs. Sensigo developed an AI-based platform that aims to improve the customer and service technician experience, minimize warranty risk, and increase service center profitability.
“Sensigo addresses a real-world challenge in which cars are heavily software-driven, yet software engineers aren’t integrated into the service center team. This results in lost time and money for customers, service centers, and OEMs,” said Rakesh Hegde, Chief Executive Officer of Sensigo. “We built Sensigo to transform the technician experience by empowering them with AI-based workflows and smart diagnostic tools to help address repairs and service more efficiently all while significantly enhancing the customer experience.”
With the increased connectivity in cars, workshop visits are becoming more and more complex. To keep the visits as short as possible, it is important to quickly identify potential sources of error. This increases customer satisfaction, brings higher revenues and reduces warranty costs.
“Due to the increasing connectivity in vehicles, it is becoming more and more important to analyze error patterns in the vehicle at an early stage. We see great potential in Sensigo’s AI platform to shorten workshop visits in the future and thus further increase our customer satisfaction”, said Daniel Schukraft, Vice President After Sales at Porsche AG.
With Sensigo, UP.Labs continues to build upon its partnership with Porsche to launch startups that transform the moving world. Pull Systems, the first startup from the UP.Labs and Porsche collaboration, manages and automates EV battery performance, and is set to generate significant economic savings for Porsche and plans to add several more carmakers to its service over the next year. The creation of the company is subject to the approval by the competent antitrust authorities.
